Terms of Service

1. Terms
By accessing this web site, you are agreeing to be bound by these web site Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this web site are protected by applicable copyright and trade mark law.

2. Use License
a. Permission is granted to temporarily download one copy of the materials (information or software) on My PC Specialist’s web site for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:
i. modify or copy the materials;
ii. use the materials for any commercial purpose, or for any public display (commercial or non-commercial);
iii. attempt to de-compile or reverse engineer any software contained on My PC Specialist’s web site;
iv. remove any copyright or other proprietary notations from the materials; or
v. transfer the materials to another person or “mirror” the materials on any other server.
b. This license shall automatically terminate if you violate any of these restrictions and may be terminated by My PC Specialist at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.

3. Disclaimer
The materials on My PC Specialist’s web site are provided “as is”. My PC Specialist makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, My PC Specialist does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet web site or otherwise relating to such materials or on any sites linked to this site.

4. Limitations
The time limits given for our packages are based on complete and accurate information given to us through our submission system at the time of submission. If the information given is incomplete or may contain errors that My PC Specialist has to verify this will naturally add time to the table given. If we request more information from you and we do not hear from you in 48 hours we will discontinue work on you PC or other device until you contact us. In no event will a refund be given due to the inability to answer requested information in a timely matter.
In no event shall My PC Specialist or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on My PC Specialist’s Internet site, Use of your computer or any media devices even if My PC Specialist or a My PC Specialist authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

4a. Tech Support

Tech support is given at a per incident rate or contract coverage for an entire year. The per incident rate covers one incidence of complications due to a software or configuration issue. No part of our tech support plans cover the replacement of defective parts that are causing any errors or performance issues. In order for us to correct any issues the defective hardware must be replaced to correct any issues. No refunds are given if after support is given and a diagnostic shows there are hardware defects that need corrected in order to alleviate the issues presented. The one year contract covers up to 5 incidents per calendar year not to exceed 2 hrs each. We may at our option require to take the PC into our repair shop in order to run more extensive tests that may take excessive hours to do while just attending the machine. This alleviates the customer from having their 2 hour max time per incident from running out due to the length of time it takes a diagnostic test to run. If the customer refuses to allow the PC to leave their property then all testing times will go against the 2 hour maximum. Any time over that maximum will require an hourly rate of $75 per hour payable upon correction of the issues presented. Any deviation from these policies are at the sole discretion of My PC Specialist and shall not infringe upon any enforcement of the tech support contract.

4b. Website Design and Creation

Any websites created must have a domain and hosting account set up in order for us to create the website. If the client does not have either a domain name or hosting account set up prior to the work being complete My PC Specialist can assist the client with the registration of a domain name and hosting plan needed to best suit the clients needs. There is an extra fee of $50 plus the cost of hosting and domain name creation. Both the hosting account and domain name will be registered under the clients name and the client will be responsible for any ongoing costs to maintain these services.

4c. Website and Server Hardening

Website and server hardening are done by best industry standards. This by no means guarantees that no attack can or will not happen. The average website receives about 3000 attacks per day from various sources trying to break into accounts and hijack websites. My PC Specialist does not warrant under ANY circumstance that your site or host will NEVER be hacked, this is an impossible thing to guarantee as the industry is ever evolving. We implement various techniques to lower the likelihood that these things may happen to the lowest possible chance relative to the clients willingness to spend the funds necessary to implement certain security programs needed. My PC Specialist implements plugins and updates that reduce the likelihood that these attacks will be successful with no additional costs to the client. The client has options to further harden and protect their site from attack at their own expense using additional software. My PC Specialist will at a minimum ensure strong passwords are set up for the clients. The WordPress plugin WordFence will be installed (free version) and configured. Folder permissions will be set to industry standards to protect the site. We will install a malware scanner to verify the site is clean. If the client has a VPS or dedicated server we will verify all software is up to date as of our service and verify with the security adviser in WHM.

5. Revisions and Errata
The materials appearing on My PC Specialist’s web site could include technical, typographical, or photographic errors. My PC Specialist does not warrant that any of the materials on its web site are accurate, complete, or current. My PC Specialist may make changes to the materials contained on its web site at any time without notice. My PC Specialist does not, however, make any commitment to update the materials.

6. Links
My PC Specialist has not reviewed all of the sites linked to its Internet web site and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by My PC Specialist of the site. Use of any such linked web site is at the user’s own risk.

7. Site Terms of Use Modifications
My PC Specialist may revise these terms of use for its web site at any time without notice. By using this web site you are agreeing to be bound by the then current version of these Terms and Conditions of Use.

8. Governing Law
Any claim relating to My PC Specialist’s web site shall be governed by the laws of the State of Maine without regard to its conflict of law provisions.

LAST UPDATED 4/26/2017